Privacy Policy

Privacy Policy

At Ragamuffin Workshop, LLC, your privacy matters to us. This Privacy Policy explains what personal information we collect, how we use it, and how we protect it when you visit our website or place an order for our guitar hardware, brass components, handcrafted instruments, and workshop goods.

By using our website, you agree to the practices described in this policy. Please review it carefully, and if anything is unclear, contact us at info@ragamuffinstudios.com.

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Information We Collect

When you place or attempt to place an order, we collect information such as your name, billing and shipping address, email address, and phone number. Payment card details are handled separately, as described below.

We collect certain data automatically, such as your IP address, browser type, time zone, and cookies that are installed on your device. We also track pages you visit, products you view, and your interactions with our site.

When you make a purchase, your payment details are collected and processed directly by our third-party payment providers over an encrypted connection. We do not receive or store your full card number. We retain only limited transaction records, such as confirmation that a payment succeeded and, in some cases, the card type and its last four digits.

When you place an order, we collect details of the products you purchase, your delivery address and chosen shipping method, and any notes or customization instructions you provide for a build or custom piece.

If you contact us by email, through a form on our website, or by phone, we keep a record of that correspondence so that we can respond to you and follow up on any related order.

How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including sending order confirmations and shipping updates.
  • Respond to your questions about products, custom builds, and existing orders.
  • Send you news about new products and promotions, if you have opted in to our mailing list.
  • Understand how visitors use our website so we can improve it.
  • Prevent fraudulent transactions and keep the store secure.
  • Maintain the records we need for tax, accounting, and other legal obligations.

Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your data with:

  • We work with third-party companies that help us run the store, including payment processors, shipping carriers, website hosting, and email providers. They receive only the information needed to carry out that work for us and are not permitted to use it for their own purposes.
  • We may disclose your information where we are required to do so by law, or where it is necessary to protect our legal rights, investigate fraud, or enforce our terms.

Cookies and Tracking

Our website uses cookies and similar technologies. Some are necessary for the site to work at all, such as keeping items in your cart and carrying you through checkout. Others help us understand how visitors use the site so we can improve it. You can control or disable cookies through your browser settings, but disabling the necessary ones will prevent parts of the store from functioning.

Data Security

We take the security of your personal information seriously. Our site runs over an encrypted connection, payment details are handled by established payment providers rather than stored on our own systems, and access to order records is limited to those who need it. No online system is entirely secure, however, and we cannot guarantee absolute security.

Your Rights

You may ask us to access, correct, or delete the personal information we hold about you, and you can opt out of marketing emails at any time using the unsubscribe link in any message or by contacting us. To make a request, email info@ragamuffinstudios.com. Depending on where you live, including if you are a California resident, you may have additional rights under local law, and we will honor those rights where they apply to you. We may need to verify your identity before acting on a request, and we may need to retain certain records where the law requires it.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. Any changes will be posted on this page with a revised date below.

Last updated: 28 August 2026.

If you have any questions about this Privacy Policy or how we handle your information, contact us at info@ragamuffinstudios.com, or write to us at Ragamuffin Workshop, LLC, 249 Clark Road, Hershey, PA 17033.

Thank you for trusting us with your personal information. We are committed to protecting your privacy while you shop for the parts, tools, and instruments you build with.